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Our iPhone and Android mobile app can be used to keep your Zendesk data up to date, no matter where you are. With the Aircall phone seamlessly integrated into Zendesk, support teams can centralize their workflow into one easy-to-use platform, staying on the Zendesk dashboard and increasing productivity without ever switching screens.ĭon't compromise customer experiences, or risk data loss by working remotely on the field. Manage all your customer communications in a single location. You can also create personalized ticket assignment rules to select where tickets are automatically assigned to. This ticket is automatically assigned, letting you take notes during the conversation with your client so you don’t miss out on key information. When an agent picks up the Aircall phone, a support ticket is automatically created and opens on your screen. All your call data is automatically available within Zendesk, complementing and improving the native reporting systems of the Zendesk dashboards. With Aircall, all phone conversations are logged and tracked in your contact records, along with information such as call duration, phone number, a link to complete call recordings, agent comments, and outcomes. Look through notes, tags, and the customer profile to give your team the maximum context to enhance customer experiences and have better conversations.
#Aircall zendesk full#
All your customer history from Zendesk is a click away, providing the full context of your call.
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Define specific flows using agent numbers or call type to automate reporting and create personalized routing for better customer service.ĭive deeper into customer history with the in-app Zendesk phone integration. Everything from ticket creation to phone support, managers can get full team insights all on one dashboard.Ĭustomize your integration by defining specific workflows to better suit your daily operations. Use this data to get a better understanding of your workflows. This integration allows you to automatically log all your call information including numbers, dates, times, recordings, and voicemail. Gain deeper visibility into your customers & your support team's performance.
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It adds call center and telephony capabilities to Zendesk, centralizing all your phone operations into one single-interface that uses the data in Zendesk to give context to all your customer interactions. This integration is a solution built for customer service teams. Benefits of Integrating Aircall with Zendesk
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With the Aircall + Zendesk phone integration, you’re able to instantly make inbound and outbound calls, then synchronize them directly from the Zendesk console to save time, increase productivity, and supercharge your customer experiences. With PAPU.io you drive comfortably and safely!Īpplication uses location tracking for logged users to estimate delivery times.Easily integrate your Aircall phone system to Zendesk directly from your Aircall dashboard or the Zendesk App Marketplace. The application saves customer payments and addresses where you have been and amount of cash you have with you can be checked right away. Navigation leads you straight to the customer with whom you can contact with one click at any time!Īlso, you no longer have to stress about how much money you have with you and whether you have spent the rest correctly. The application is connected to the POS system, thanks to which employees in the restaurant see who is the closest to the delivery address and to whom they can assign the order.Īll you have to do is confirm them on your phone and you can hit the road! Thanks to it you will find all the key information in one place: order details, payment method, or promised delivery time. PAPU.io is an application that facilitates the work of drivers. Customers arguing over a sauce that they did not get, wrongly saved address, stressing about the cash you drive with. We used to work on deliveries, so we know how hard can life get for a driver. IMPORTANT: This app is for papu.io registered couriers only!